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EMBARGOED 00.01 HRS 18 OCTOBER 1996
[What worries parents when their preschool children are acutely ill, and why: a qualitative study] [Parents' difficulties and information needs in coping with acute illness in preschool children: a qualitative study]
[Editorial: Listen to the Parents]
[Patients' accounts of calling the doctor out of hours: qualitative study in general practice]
As family doctors all over the country focus on managing the rising demand for out of hours care, new research in this week's BMJ throws light on why patients - and in particular parents of young children - consult their GPs and why mutual dissatisfaction can arise.
Dr Joe Kai, a Newcastle GP and University lecturer in primary health care , writes about what worries parents when their preschool children are acutely ill. His findings, based on interviews with 95 parents in a disadvantaged inner city community, show that they feel disempowered by their experiences of inadequate information sharing and variation in the behaviours of doctors.
"Parents feel they are in a no win situation," says Dr Kai. "They are torn between wanting to act as competent parents and not bothering the doctor for trivial illnesses. Conflict between parent and doctor could arise because of contradictory expectations of patients' behaviour. Doctors believe that patients should use their judgement about when to seek medical advice but later expect patients to abandon any claims to expertise in the consultation and defer to the doctor's judgement" Greater recognition of parents' difficulties might help to reduce potential disharmony, says Dr Kai.
Fever, cough and the possibility of meningitis were the main concerns of parents when preschool children became acutely ill, reports Dr Kai.. While parents were ever vigilant for a rash which might signify meningitis "few parents had accurate knowledge of the rash". Parents' concerns about fever and cough reflected erroneous beliefs, says Dr Kai. Their worries about failing to recognise a serious problem serve as a reminder that what constitutes common knowledge for doctors may not be readily accessible to parents. Better understanding of parents' concerns and what causes them may promote more effective communication between health professionals and parents, says the report.Contact:
Dr Joe Kai Dept of Primary Health Care Newcastle University Medial School Newcastle upon Tyne NE2 4HHe-mail: joe.kai@newcastle.ac.uk
Social deprivation, high expectations in affluent areas, and a high proportion of young children are associated with higher rates of out of hours calls. Jane Hopton points out that the patients' viewpoint has been neglected. She writes:"From the patients' point of view a wide range of contextual factors as well as the particular medical problem or symptoms, influence the use of out of hours services." Previous experiences of health professionals and services, such as past frights when illnesses turned out to be more serious than expected, were important in users' explanations of current use of the health service. The paper advises that educational campaigns that focus on symptoms and neglect the context of the out of hours call may be too simplistic.
In a BMJ editorial, Dr Helen Roberts of Barnado's Policy and Development Unit, points out that parents are the principal health carers of their children and doctors would do well to listen to them.
Mothers and babies in the study came from the Loch Katrine water supply area where about half the households have lead pipework, and where maximum water treatment measures have been used to reduce lead solvency. Professor Graham Watt and colleagues found that maternal blood lead concentrations were generally within the safe limits for adults, however: "tap water lead is still a public health problem in relation to the lead exposure of bottle fed infants."
As a precautionary measure, says the paper, tap water could be assessed for lead levels in the homes of pregnant women. Where concentrations were raised, women could be advised to use lead free bottled water during pregnancy or until lead pipework could be replaced. "Mothers in these homes should be strongly advised in favour of breast feeding". Lead concentrations in breast milk are usually about one tenth of the concentrations in blood.
Contact:
Jane Hopton Research Psychologist Dept of General Practice Edinburgh University EH8 9DX
Contact:
Dr Helen Roberts Policy & Development Unit Barnados Barkingside Essex IG6 1QG
Contact:
Prof Graham Watt Dept General Practice University of Glasgow G20 7LR
Contact:
Pirkko Korkia Snr lecturer in sport and exercise science University of Luton LU1 3JU
PLEASE STATE THE BMJ AS THE SOURCE OF ALL ARTICLES USED